essential to making insurance affordable are deterred from signing up the president's vaunted product will be pricier, the spectacular botching of the launch does not, republican wishing aside, pine that the program is doomed, but it means toed a men strar an enterprise this complex. in the physical world, entropy is an irreversible process. in the political world, luckily, for the president, it is possible to bring order out of chaos. now would be a good time to start. sam stein. >> i agree with. that i think the part that the administration has is everyone justifiably is focused on this broken promise, you can keep the coverage you have. the natural follow-up question of what kind of follow-up you can get is not answered because this website is glitchy. it's not working properly. now from my reporting and the sources i talked to, the process is getting better in terms of