switch your slim little cover to a protective hard shell case. if you drop your phone and it survives you'll be glad you made the change. four, wearing earbuds during work. your ear canals weren't designed to have something stuffed into them all day long. invest in a good set of headphones. and five, removing your computer's virus checker. the scanners are annoying and slow down your computer. but, a virus could keep you offline for days. when we come back, more things you need to know to run a successful small business. including, how to maintain a company culture when bringing in new people, and how to use social media to market globally. and a salty tale about the importance the story behind your small business plays in attracting and keeping customers. if i can impart one lesson to a new business owner, it would be