i was taught that in basic training. if you are captured, america will come for you. that's an important message to send to our troops and forever. >> let me get right to the va scandal. here is what the president said, shinseki is out. we got to make sure the veterans who are not getting the care one by one get the care, but there are needs. what specific needs are there right now that the government has to address? >> well, first of all, we have to clean house. the va has a systemic problem. so we need a total turnaround. we cannot middle around the edge. it has to be a national call to action. it's a defining moment for the president. who we name now will be key. it's unfortunate we didn't have somebody ready given the scandal took four weeks. >> how is it that shinseki didn't know? how did this bad news not get to him? >> i don't know. we've been trying to tell him, there have been congressional -- we have been trying to warn him, trying to warn the president. the ig report has been supported. by dozens of other ig reports, va reports.