begins to vibrate and shutter. pilots determine the number two engine has failed. >> i began to realize how serious it was when i saw the flight crew come back, and they were trying to look out the windows, the passenger windows, just to observe what was going on with the physical condition of the airplane. and you could tell by looking at the flight crew that something serious was up. >> and as they go through the checklist, officer bill records, who was flying the plane, realized they had a more serious problem than they thought. >> we were shutting airplane down and going through procedure and bill said what he likes to call the attentiongetting statement of the day i can't turn. he can the control wheel all the way left and all the way back to his left.