inmate madrid was informed that the incident would be a behavior log and a misconduct report. okay. mr. madrid, this is very inappropriate behavior in this program. >> i lost it. i was talking to my grandmother. she advised me she did her job. it just didn't matter to me because i just wanted to know if my brother is going to live or die. >> you've got to understand your mouth keeps getting you in trouble. what you did was you put her authority in question in front of all the other inmates. okay? >> before anything like this happens, you should have come to me and said, you know what, i need to call -- or i need to do this, and i need to be able to speak with my family. but once you took it too far with amy, i know you have a habit of doing that, because i have been advised by some of the other staff members that you will go off on them, but then you'll apologize for it. >> basically, you need to cut it out, okay? what we're going to do here is regress you to the beginning of the program, step one. you're going to lose all your