most people look at me as being old and vulnerable, like i'll get one over on her because she's an old lady. but i tell them, don't let this gray hair fool you. but i'm kind to everybody, and most people don't understand that here. they come here, they are used to being in a crack house or living in a box under a bridge somewhere and they don't understand the kindness i give them. >> but many of schneider's 780 victims believe she dished out anything but kindness to them. >> miss schneider, i want you on the wall, please. put your hands on the wall.