start? we asked her to give us the nitty-gritty of what you need to do if you want to franchise your business. >> i think from a franchiser perspective, people need to know they have a solid business model. ideally they've done it once and reply indicated it a second or third time to know it wasn't luck. and then knowing it was something needed by a consumer on a national scale that is not a local or regional fad. and then there's skill sets they might not have that they have to supplement with their own education and building a team. >> what are the mistakes people make? i know people that say i have a great company and want to franchise it. >> i think there's a few. i think one are not properly capita liezed. like building a house it will be