Disconnect calls about power disconnects | Eyewitness Wants to Know Electricity disconnections are now happening in Texas. Yet, CPS Energy customers have no reason to worry, even if call saying your power will be disconnected. Author: Niccole Caan (KENS 5) Published: 5:36 PM CDT July 5, 2021 Updated: 5:36 PM CDT July 5, 2021 SAN ANTONIO — There are more than a few customers behind on their power bill. CPS Energy says 73,133 residential customers are eligible for disconnects. Many of those customers owe on average $600. Schemers are taking advantage by calling saying they will disconnect your power if you do not pay, but it can look like your power provider is really on the line.