Downside of delivery apps: Restaurants lament high fees, service issues with some digital platforms Local owners say there's a better way to support your favorite spot Share Updated: 10:25 PM CDT Mar 14, 2021 Local owners say there's a better way to support your favorite spot Share Updated: 10:25 PM CDT Mar 14, 2021 Hide Transcript Show Transcript YOU CAN DO TO HELP OUT YOUR FAVORITE SPOTS. >> THANKFULLY, WE HAVE STREET FOOD. THAT WAS REALLY EASY FOR US JUST MODIFY TO CURBSID >> AS OASIS TURNED TO CURBSIDE THEY SAY IT IS HELPED ORDERS COMING IN. THEY LIKE MANY RESTAURANTS RELIED ON DELIVERY APPS. >> THERE’S A LOVE-HATE RELATIONSHIP WITH THIRD PARTY DELIVERY SERVICES. >> HAVING THEIR OWN IN-HOUSE DELIVERY IS NOT REALISTIC AND DELIVERY APPS HELP. BUT THE COUPLE SAYS THEY HAVE RUN INTO PROBLEMS LIKE LONG WAIT TIMES OR ORDERS GOING MISSING AFTER THEY PASSED THEM TO DRIVERS. >> PLUS THE FEES ARE ASTRONOMICAL, WE ARE TALKING 30%. BUSINESSES IN GENERAL, 30% IS A HUGE CHUNK OF THAT, THAT IS YOUR MARGIN. YOU STRIVE FOR, SO IT WAS BEWILDERING, WE ARE LITERALLY TRADING MONEY FOR FOOD AND THERE IS NOTHING LEFT OVER FOR WORK. >> IT IS A SIMILAR STORY AT TIRED TEXAN BARBECUE, WHILE THE DINING ROOM IS OPEN THE CO-OWNER CHRISTINE HOLLAND SAYS TAKE-OUT ORDERS ARE POPULAR. >> ESPECIALLY THE WEEKENDS, IT IS 80% OR 90% OF OUR BUSINESS IS TO GO. >> IN ADDITION TO DELIVERY PROBLEMS THAT HIGH FEES WITH APPS, THERE’S ANOTHER ISSUES, DELIVERY APPS ADDING BUSINESSES TO THE PLATFORM THE OWNER CONSENT. >> THEY HIJACKED OUR MENUS A WHILE DURING COVID AND PUT OUR MENU OUT THERE AND THEY WOULD HAVE THEIR OWN EMPLOYEES CALL IN TO PLACE ORDERS AND YOU COULD TELL IT WAS ONE OF THEIR ORDERS BECAUSE THEY DID NOT KNOW HOW TO ORDER FROM THE MENU. AND THE COST WAS JUST. ROOF THAT THEY WERE GETTING ALL THAT MONEY THEN. >> WHEN THEY CHOOSE TO AT OASIS LAWFUL TO AN APP THEY CAN ADJUST PRICES TO COMPENSATE FOR FEES BUT WHEN THE APP ADDS A RESTAURANT WITHOUT CONSENT OASIS HAS NO CONTROL. >> I REPEATEDLY ASKED THEM TO REMOVE US IN THEIR REPEATEDLY DO IT SO THEY HAVE INCORRECT PRICING AND MENU BUT STILL HAVE US ON THE PLATFORM AND THAT WAS OUR WISHES. >> RESTAURANT SAY THERE ARE THINGS CUSTOMERS CAN DO. >> IT IS HELPFUL WHEN YOU CAN DO THE PICKUP. >> CALLING TO PLACE ORDERS IS THE BEST CHOICE. >> A NEW METRO AREA DELIVERY APP, LOCAL OMAHA, IS BRINGING A DIFFERENT OPTION. >> THAT WILL BENEFIT THE CUSTOMER BECAUSE WE WILL NOT HAVE TO INFLATE MENU PRICES. AND BEING ABLE TO MANAGE AT A LOCAL LEVEL, THE WHOLE COMPANY, THE COMMUNICATIONS BETWEEN MANAGEMENT AND DRIVERS IS GOING TO BE ONE-ON-ONE. >> SO YOU CAN GET DINNER DELIVERED, SUPPORT YOUR FAVORITE SPOT AND USE AN WITH LOCAL TIES. >> A LOT BETTER FEELING TO KNOW THAT YOU ARE GOING TO SUPPORT IF YOU CANNOT LEAVE TO DO CURBSIDE YOU’RE STILL GETTING THE LIVERY AND SUPPORTING RESTAURANTS BUT THERE IS ALSO NOT THE GOUGE OF A 30% FEE ON TOP SO THAT’S A BIG PLUS. >> ALEXANDRA STONE, K TATE --KETV NEWSWATCH 7. JULIE: OASIS FALAFEL HAS CHOSEN SHE IS GRUBHUB AND LOCAL OMAHA YOU CAN ORDER THROUGH THEIR WEBSITE.