A Miami agency that sends packages to Cuba. Diario de Cuba a perception that it is very urgent to help family and friends on the island, but that this is increasingly difficult. 85% of the respondents had sent at least one package in the last few months. Medicines, hygiene and personal care items, and foods were the main items shipped. Parcel delivery is generally done through travel agencies. Activity was way up between March and December 2020. Those customers whose packages were sent by air had better luck. Others shared unsatisfactory experiences. The situation is expected to get worse. As of February 6 the Cuban Government is forcing international travelers to go through isolation at a designated institution. Thus, "mules" will be forced to stay longer on the island, which will boost the costs for agencies that often cover their travel expenses. The foreseeable result will be a decrease in mule travel, and even more delays.