ERP: Driving Efficiencies across the State Hardik Bhatt, CIO & Secretary, Innovation & Technology, State of Illinois and Kevin O Toole, Chief of Transformation Applications and Digital Officer, State of Illinois Executive summary Across governments, there is an increasing need to meet agency demands and enhance delivery, while also improving productivity. This is an enormous challenge complicated by highly fragmented technology landscapes, disparate business processes and decentralized governance. The State of Illinois is currently facing many such administrative challenges. This is not unexpected since it has operated for decades with antiquated systems that lack reporting and analytical capabilities. Agencies have historically operated in silos, with a lack of interoperability. This disparate IT environment consists of over 400 solutions that create duplicative process es hindering the efficiency of the State.