Share this article Share this article SUNNYVALE, Calif., Jan. 14, 2021 /PRNewswire/ -- Intermedia, a leading cloud communications and collaboration solutions provider to businesses and the partners that serve them, today announced that its commitment to delivering outstanding support to customers and partners has, once again, resulted in the company being recognized by the J.D. Power 2020 Certified Assisted Technical Support Program for providing "An Outstanding Customer Service Experience" in Assisted Technical Support. Intermedia was the first business cloud communications company to receive this certification in 2016 and has been recognized for the achievement every year since. Earning a J.D. Power certification one time is no easy feat, let alone five. This certification process, jointly developed by J.D. Power and the Technology Services Industry Association (TSIA), is based on J.D. Power's extensive technology industry benchmark customer satisfaction research, as well as a detailed audit of Intermedia's support policies and procedures for its more than 120,000 business customers and 6,900 channel partners.