Share this article Share this article ResearchAndMarkets.com's offering. The Speech Analytics Market is expected to grow at the rate of 20.3% CAGR by 2026. Speech analytics raises the process of estimating recorded customer calls to collect information. This is done to expand communication and future interaction with the customers. Call recordings support an enterprise to improve rare insights about competitive intelligence, service issues, agent performance, customer satisfaction, and campaign effectiveness. Speech analytic solutions offer advanced functionalities and valuable intellects from customer calls. This information is used to discover information connected to the company's strategy, operational issues, and contact center agent performance. Speech analytics software can spring a company's crucial competitive advantage.