displaced populations, including refugees. Trend 3. The more Mobile Operators invest in digital customer onboarding processes, the more they find that they can leverage them to offer commercially-sustainable, yet socially-impactful, Digital ID services. 91% of MNOs with digital SIM registration and mobile money KYC processes feel that knowing their customers better allows them to offer more personalised services that could drive financial inclusion among underserved communities; 61% of MNOs are keen to work with Digital ID innovators to launch new products and services for their customers; and Enabling policy environments are key. MNOs that are confident they can reap the benefits of digital ID verification are investing, on average, 250% more in their SIM registration/KYC on-boarding processes.