H&R Block confirms mix-up, customers furious over delayed stimulus checks Customers first discovered the problem after using the new tool the IRS launched called Get My Payment so people can track their stimulus checks. Author: Jennifer Hoff Updated: 5:28 PM CST January 5, 2021 MINNEAPOLIS — Federal stimulus funds are now officially available, but a lot of people are already reporting a delay and it specifically involves H&R Block customers. The customers first discovered the problem after using the new tool the IRS launched called Get My Payment so people can track their stimulus checks. Some of them, like Minnesota mom Marcia Hannah, are telling KARE 11 the tool shows the money is in an account they say isn't theirs.