How Covid killed customer service: Inside UK's post-pandemic

How Covid killed customer service: Inside UK's post-pandemic staff crisis gripping shops and restaurants as clueless Gen Z staff are given TikTok-style tutorials on how to clear tables and bosses say young workers lack phone or people skills

Celebrity chef Mark Greenaway told MailOnline that trial shifts are important because some candidates turn out to be totally ill-equipped for the job, including barmen who can't make cocktails.

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