“Hi, I’m Richard Essex of WISH-TV. We are trying to make an appointment to see the commissioner, Fred Payne,” News 8’s Richard Essex said. “Is this the office?” Upon News 8’s arrival at the office, a security guard hired by the state said she wasn’t sure where Payne’s office was located. “Well, you can go down there to the other office and get a hold of him,” she said. The security guard escorted News 8 to another office that she called the intake office. Once inside that office, News 8 made the same request; a woman lady behind the desk at the intake office said she was new to the job and wasn’t sure who we needed to speak with.