How to make sure you get an accessible hotel room if you nee

Travelers with accessibility needs face many obstacles when booking hotels, including how to confirm an ADA-compliant room with a roll-in shower and beds that they will be able to use. Our consumer advocate asked Marriott and Hyatt about recent cases where travelers were not given the accessible rooms they had reserved and how to resolve this in the future.

Related Keywords

Alaska , United States , New Jersey , New York , Americans , Fortson Hyatt , Marriott Bonvoy , Yee Marriott , Emmett Yee , Jayne Fortson , Hyatt , Albany State University , Marriott Cincinnati Airport , Marriott Bonvoy Platinum , Ultimate Reservation Guarantee , Disabilities Act , Thatcher State Park , Upstate New York , Hyatt House , East Coast , Guaranteed Request , Mobility Accessible Room , Broom Type , Platinum Elite , Customer Care , Case Resolutions , Marriott Ultimate Reservation Guarantee , Platinum Reservation Guarantee , Michelle Couch Friedman , Marriott Reservation Guarantee , Many Marriott , Hyatt House Morristown , Avion Hospitality ,