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because the nurses want to give that expert care. and when you're looking after patients that aren't your speciality, you're not necessarily doing that. and i think that's always something that they struggle with. hi. i'm calling you because we need to reschedule your— appointment due to strikes. here's a part of a hospital you rarely see — staff who have to call patients with bad news about cancellations on strike days and try to rebook them. they are in pain. so i understand that they can be |aggressive, although i'm tryingl to calm them down and i'm trying to find a new date. _ i'm trying to make things right. that's what we aim for. every bed you see here has a patient in it. it's the middle of the day and the emergency department's filling up. ben's a consultant helping cover the strike. he'll be working nearly 70 hours over the six days. it's so tiring to do this 24/7 cover. we can't do it for much longer than the six days we're going to attempt to do. but how does six days feel?