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the best for our patients. so it's feeling for the patients and also for the nurses, because the nurses want to give that expert care. and when you're looking after patients that aren't your speciality, you're not necessarily doing that. and i think that's always something that they struggle with. hi, i'm calling you because we need to reschedule your- appointment due to strikes. here's a part of a hospital you rarely see — staff who have to call patients with bad news about cancellations on strike days and try to rebook them. they are in pain. so i understand that they can be aggressive, although i'm. trying to calm them down and i'm trying _ to find a new date. i'm trying to make things right. - that's what we aim for. every bed you see here has a patient in it. it's the middle of the day, and the emergency department's filling up. ben's a consultant helping cover the strike. he'll be working nearly 70 hours over the six days. it's so tiring to do this 24/7 cover. we can't do it for much longer