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the system impossible to manage. the complaints process has been paused while an investigation happens. if that finds a widespread problem, then the regulator might put in a new, simpler system to compensate people. how many people could this involve and what should you do if you think you're caught up? let's speak to stuart masson, a motoring expert. we have the decision from the regulator. how much of a surprise was it? it took some by surprise. good morning. it was a surprise. these finance agreements were banned in 2021 and most thought that would be the end of that. that brokers and dealers were no longer able to earn more commission by charging more interest and that would be the end of that. but there have been