community. honestly, once they come in to our system, a lot of the parents have said, i can't do this anymore. >> indiana department of correction commissioner david donahue says it takes a special kind of person to work with the juvenile population. >> our community support or lack thereof is probably the one challenge for corrections today that is very difficult. staff spend an enormous amount of time watching the young men at the pendleton juvenile correction facility evolve. they literally walk the walk and talk the talk with that child. >> it can be intimidating at times, yeah, but if you stay the same every day, they expect, you know, what to do once you come in. >> sergeant marlisha redfield jackson works in the pendleton gang unit with boggess and 23 of his cellmates. she's all too familiar with the public perception of the teens here. >> these are everyday kids, you know.