U.S. crime app Citizen rolls out first paid tool, connecting users to safety agents By Elizabeth Culliford Reuters (Reuters) -U.S. crime alert app Citizen is launching its first paid feature, offering subscribers access to a live safety agent when they are in "stressful or uncertain situations." Citizen uses crowd-sourced content and police scanner traffic to notify users in the United States of local incidents. It has been criticized for promoting vigilantism, particularly after it posted a $30,000 reward to find a man wrongly suspected of arson in May. The new feature, called Protect, can monitor a subscriber's location if they feel unsafe or connect them through video or text with a Citizen employee who can escalate calls to 911 or first responders.