Article content “Knowing we had done a paper review for the first audit, I decided that I really needed to understand myself how things were progressing,” she said, describing hopping in her car and staking out city yards at 6 a.m. Audit teams spent 500 hours observing 25 crews between July 31 and Sept. 25, concluding that both city and contract crews still have much to improve upon. “Nobody’s expecting perfection, but we do expect the non-productivity time to be lower than what it is now,” she said. Crews spent less than half their day actually performing work, she said — taking unreported breaks, questionable work logging, reporting worksites blocked by nonexistent parked cars or spending hours relaxing in vehicles.