Press release content from Business Wire. The AP news staff was not involved in its creation. ibex Acclaimed by Frost & Sullivan for Leading the CALA Customer Experience Outsourcing Market with Its BPO 2.0 Model February 4, 2021 GMT SÃO PAULO--(BUSINESS WIRE)--Feb 4, 2021-- Based on its recent analysis of the Central American and Caribbean customer experience outsourcing services market, Frost & Sullivan recognizes ibex ( www.ibex.co ) with the 2020 Central America and Caribbean Company of the Year Award. ibex is leading its client-partners in the new digital economy; leveraging agile technology platforms and dynamic operational strategies to offer scalable, flexible, and tailored experiences. As part of its BPO 2.0 model, ibex offers a fully realized vision for helping clients accelerate growth through transformative customer experiences.