ICW Group Actively Expanding Its CX and Marketing Teams Share Article Director, Customer Experience Is Company’s Latest Addition to Its Growing Set of Leadership Positions “Now more than ever is a time to invest significantly in our CX and communication initiatives to ensure our customers and agent partners continue to receive the best insurance experience possible,” said Kristin Guthrie, Senior Vice President, Enterprise Customer Experience. SAN DIEGO (PRWEB) December 23, 2020 ICW Group Insurance Companies, a leading group of property and casualty carriers, is expanding its Customer Experience (CX) and Enterprise Marketing teams in addition to seeking numerous positions to support its aggressive growth initiatives.