Credit: anthony devlin/pa SIR – I welcome the move towards more face-to-face GP appointments. However, there need to be fewer pointless ones for things like broken nails. If only those who genuinely needed appointments were seen, the service might be considerably less stretched. I think initial phone consultations can be a good thing, along with the use of 111 to triage A&E. Barbara Marshall
SIR – It is good to know that patients have the right to book face-to-face consultations with their GPs. Now all we have to do is get through to them on the phone or persuade them to respond to emails.