LIKE Professor Sir John Curtice, I am very frustrated with the cumbersome bureaucracy surrounding the current Covid vaccine programme ("Anger over Covid helpline after 14-week vaccine wait", The Herald May 18). What is the point in having an advice helpline that won’t help? I was informed that there was no trace of my details anywhere. The operator refused to give me a number so that I could contact NHS Tayside – “I might give you the wrong number." And finally: “The 12-week number is only a guide." After lots of back and forth I finally got my second dose today; week 14. But they still have my details wrong although I was assured that would all be remedied. The nurse took all my details again the old-fashioned way – on a piece of paper.