What tends to go unspoken, unless someone is in open distress, is how sad and desperate a time this is for those in line. It’s obvious that many of those pitching up here are new to food banks, just as they’re new to the benefits system – like the young woman who comes forward as the volunteers are about to shut up shop, holding the hands of her two little girls. “Could I have some milk?” she asks, uncertainly. Casey, who is ever-brisk, but so warm, too – an old-fashioned, soft-hearted, hyper-efficient battleaxe – reassures her that, yes, of course she can. But isn’t there anything else she’d like as well?