EXCLUSIVE: 'They are both monsters.' Vigilant Florida restaurant manager who passed note to boy, 11, to save him from 'abusive' parents calls him 'the hero,' as lead detective reveals she cried when she saw his injuries Flaviane Carvalho passed a note to an 11-year-old boy who was out to eat with his family in Orlando, Florida on New Year's Day When the youngster silently signaled that he was in danger she calmly called 911 She pleaded with the operator, saying: 'I'm super concerned and I don't know what to do. They are about to leave in 10 to 15 minutes' His mother Kristen Swann and stepdad Timothy Wilson II were arrested, with Wilson facing charges of aggravated child abuse and Swann charges of neglect