Automation creates more work Tutors we interviewed described the additional unseen work involved. They had to write suitable assessment tasks, set up the proctoring parameters, and wade through post-exam reports to judge evidence of anomalies. Moreover, technical staff had to methodically review the content of every assessment to confirm it would be compatible with the software. Even after all this work, exams were still troubled by glitches. One computer science tutor described the platforms as “totally, totally, buggy”. Staff have little direct control over how the platforms work, as the precise rules used to determine “suspicious” behaviour are tightly protected commercial secrets.