E-Mail UNIVERSITY PARK, Pa. -- As the use of artificial intelligence (AI) in health applications grows, health providers are looking for ways to improve patients' experience with their machine doctors. Researchers from Penn State and University of California, Santa Barbara (UCSB) found that people may be less likely to take health advice from an AI doctor when the robot knows their name and medical history. On the other hand, patients want to be on a first-name basis with their human doctors. When the AI doctor used the first name of the patients and referred to their medical history in the conversation, study participants were more likely to consider an AI health chatbot intrusive and also less likely to heed the AI's medical advice, the researchers added. However, they expected human doctors to differentiate them from other patients and were less likely to comply when a human doctor failed to remember their information.