Share this article Share this article ROCHESTER, N.Y., April 7, 2021 /PRNewswire/ -- Paychex, Inc., the HR software and services company that provides the power of simplicity for increasingly complex workplaces, ranked No. 1 among all solution providers in the newly released 2020-2021 Sapient Insights Annual HR Systems Survey – Voice of the Customer Report, Payroll Administration and Services Application. Paychex led all payroll solution providers in customer satisfaction and user experience scores, according to a Sapient Insights Group report. Based on the conclusion of the 23 rd annual Sapient Insights Group HR Systems Survey, Paychex Flex®, the company's SaaS-based cloud application, topped all payroll providers in both user experience and vendor satisfaction scores in the special edition VOC report. Sapient Insights Group is a research and advisory firm focused on equipping clients with data and insights to drive enterprise-wide people and financial outcomes in their HR performance, change management, and technology transformation programs. The firm received 1,900 survey responses from HR leaders in 2020-21, including 800 who provided details about their experience using over 30 different payroll applications in 2020.