May 28, 2021 PG&E says they know the utility fell short of customer expectations. After being fined for violating guidelines in the 2019 planned power shutoffs, the company said in a statement that they have made substantial improvements and will continue to do so. The utility company was fined $106-million by the California Public Utilities Commission. PG&E will only have to pay $20-million in net penalty because they have already issued $86-million in customer credits. Quick Links