Questions remain after City holds conference on flooding at Citizens Tower City utilities relocated after flooding at Citizens Tower By Camelia Juarez | March 15, 2021 at 7:50 PM CDT - Updated March 15 at 7:56 PM LUBBOCK, Texas (KCBD) - When storms began last week, City staff placed sandbags around the perimeter of Citizens Tower in downtown Lubbock. That did not stop two feet of water from rushing into the basement. It was focused on the utilities section, damaging computers, the lobbies and office spaces. WATCH: âA pit thatâs lower than whatever the lowest floor that they traveled to, and thereâs equipment in those pits. You could see the water come into that room. There are three elevators that open into that room. And so all of that was running down until those pits filled. The second is, we do know that the utility customer service building is going to be out of action for a while.â