Article content I was in the hospital for eight days during which time I received the most professional care imaginable. The doctors, nurses, PSWs, porters and other staff were caring and efficient in their duties despite being overworked and understaffed. I am so grateful to all members of the ninth floor general surgery department for their diligence, care and relentless efforts to assist their patients. These people are exceptional and deserve recognition. Bill Westgate, London Observant, honest A couple of weeks ago, I was at the Vincent de Paul’s store on York Street. When I returned home I realized I had lost my hearing aid.