Looking at the many predictions for IT in 2021 currently doing the rounds, high-level themes that emerge include: continuing widespread remote working and online collaboration; renewed focus on customer experience (Cx) and employee experience (Ex); accelerated adoption, and wider geographical distribution, of cloud services; further developments in artificial intelligence (AI) and machine learning (ML); and greater emphasis on cybersecurity and business resilience. SEE: (TechRepublic) With the (very) welcome advent of COVID-19 vaccines in December 2020, it's a good time to look forward to the working practices that will evolve in this environment in 2021 -- and specifically, the devices and services that will make life productive for remote workers.