Council unanimously approves contract with Falck, worldwide ambulance provider from Denmark Fire-Rescue Chief Colin Stowell says those new fines, coupled with Falck’s commitment to increase ambulance operating hours by 20 percent, will boost overall service across the city when the company takes over and eliminate outlier response times. “That’s the biggest financial difference in the new penalty structure versus the one we’re in right now,” Stowell said. “If you know you’re not going to make the 12-minute time clock, there’s no difference now in the cost whether you get there in 13 minutes or 25 minutes.” Stowell said an analysis of response times for American Medical Response has convinced him that the $5,000 fines will be a significant disincentive for Falck.