Selecting The Right Call Center How to Outsource Your Reservation Department without Sacrificing the Personal Touch Your Guests Know and Love By John Smallwood, CEO of Travel Outlook share this article Selecting the Right Call Center — Depositphotos As a hotelier and a business owner, it can be hard to let go of certain aspects of your business. After all, it’s hard enough to find hardworking employees who care about your business like it’s their own, let alone outsourced workers. Outsourcing typically has a negative connotation surrounding it. When people think of outsourcing, they think of cookie-cutter call scripts, aloof call center agents, and long hold times accompanied by nauseating elevator music. As it turns out, there are ways to outsource your reservation department that free up your current employees to focus on guests and boost your sales as well.