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Article - Revenue Managers: It's Still a Seller's Market, But Don't Get Greedy - By Lynn Zwibak - Sources predict that hotels' pricing power will remain strong. However, we don't need a pandemic recovery to fall into the trap of overpricing. Why do we do this?
Article - Paramount Hospitality Managemen™Partners With Travel Outlook, the Premier Hotel Call Center™ to Boost Conversions - The Southern hospitality giant embraces technology solutions in their new partnership.
Article - From Silos to Synergy: Getting Hotel Teams on the Same Page - By Lynn Zwibak - Now that the hotel industry has moved away from siloed departments, you expect your commercial teams to work together. But that\'s impossible when each department is still operating independently.
Article - Revenue Management: It's Not Just for Revenue Managers Anymore - By Lynn Zwibak - How often have you seen this at your hotel: Sales managers referring to the revenue management team as the sales prevention department because they keep turning away their leads? Front office complaining about how revenue management keeps selling low opaque rates? Or event managers showing up to pick-up meetings without the answers to the questions they know they will be asked. It doesnt have to be like this.
Peapack-Gladstone Financial CEO Doug Kennedy is betting that giving his workforce the same hospitality training hotel employees receive will lead to better customer service and a healthier bottom line.