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Hotel Call Centers and Storytelling | By John Smallwood – Hospitality Net

Hotel Call Centers and Storytelling | By John Smallwood – Hospitality Net
hospitalitynet.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hospitalitynet.org Daily Mail and Mail on Sunday newspapers.

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The Future Of Independent Hotels | By John Smallwood – Hospitality Net

The Future Of Independent Hotels | By John Smallwood – Hospitality Net
hospitalitynet.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hospitalitynet.org Daily Mail and Mail on Sunday newspapers.

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Selecting The Right Call Center | By John Smallwood – Hospitality Net

Selecting The Right Call Center
How to Outsource Your Reservation Department without Sacrificing the Personal Touch Your Guests Know and Love
By John Smallwood, CEO of Travel Outlook
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Selecting the Right Call Center Depositphotos
As a hotelier and a business owner, it can be hard to let go of certain aspects of your business. After all, it’s hard enough to find hardworking employees who care about your business like it’s their own, let alone outsourced workers.
Outsourcing typically has a negative connotation surrounding it. When people think of outsourcing, they think of cookie-cutter call scripts, aloof call center agents, and long hold times accompanied by nauseating elevator music. As it turns out, there are ways to outsource your reservation department that free up your current employees to focus on guests and boost your sales as well. ....

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The Return To Genuine Hospitality | By John Smallwood – Hospitality Net

The Return To Genuine Hospitality | By John Smallwood – Hospitality Net
hospitalitynet.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hospitalitynet.org Daily Mail and Mail on Sunday newspapers.

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McNeill Hotels Announces Completion Of Company-Wide Hotel Sales Training On Using "Tech For Touch"

McNeill Hotels Announces Completion Of Company-Wide Hotel Sales Training On Using "Tech For Touch"
hospitalitynet.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hospitalitynet.org Daily Mail and Mail on Sunday newspapers.

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