Tesla apologizes for not addressing the customer's complaint By WANG YING in Shanghai | chinadaily.com.cn | Updated: 2021-04-21 12:56
FILE PHOTO: The logo of car manufacturer Tesla is seen at a branch office in Bern, Switzerland October 28, 2020. [Photo/Agencies] Tesla Inc issued an apology on Tuesday night amid mounting criticism from Chinese media and customers over its handling of the incident in which a woman stormed its booth at the Shanghai Auto Show and claimed that the carmaker’s brakes do not work. The apology, which was published on Tesla's Weibo account, said that the company will strive to improve its communication and service to customers.