The city reopened its ‘comfort station’ in the area of Mass. and Cass. What you should know. “It’s the most low-threshold space that there is in the city and the next stop is the street.” Email Related links With the state-wide lockdown, individuals living unsheltered found public restrooms closed to them and the services they relied on altered or shuttered. As a result, residents of the South End and Roxbury experienced an increase in incidents of human waste and refuse left on private and public property. As the pandemic surged, reports of improperly discarded needles flooded the city’s 3-1-1 system.