The Ultimate Guide to Training for Customer Service & Support Turn your customer service team into a competitive advantage and engine for growth with these training ideas and tools. Free Download: Customer Service Training Manual Template Train and onboard your new customer support hires with this customizable template.Download Now 19 min remaining As a shopper, what experiences with a company have stood out to you more — their marketing tactics, or their customer service? Most likely the latter. Customer service is a company’s opportunity to connect with customers, solve problems, and show they care. And when customer service is executed well, it can resonate with customers for years to come.