This Store Has the Worst Customer Service in America By V.S. Wells of Best Life | This Store Has the Worst Customer Service in America Retail goes into overdrive at the end of every year. From Black Friday through New Year's Day, stores are typically alive with the sounds of eager shoppers and ringing cash registers. While these days, that might look more like full virtual shopping carts and piles of packages at the front door, you're likely dealing with customer service representatives more than ever right now. That's why it's the perfect time of year to delve into just how well (or poorly) the most popular stores in the country rank when it comes to customer service.