wallbox, based in spain, did not reply to us, but they did tell ken's team that they had fixed the online problems. time to see if the units are safe. retesting took place this week and suggests most of the problems in both chargers have been fixed. but ken says owners still need to take action. check for updates, solve the problem. the wallbox charger uses hardware that is not secure enough. there's really nothing you can do to make it completely secure. so unless wallbox have found a way of fixing that, which would be beyond me, i'd suggest perhaps supergluing