and he had already had all the ammunitions on him. >> and he would go to the kids. >> he would go straight to the kids because he already went out that door a couple times so i knew that. >> are you typing all this information and it's going to police? >> yes, i'm -- every word that she gave me, every demand, every request, i was trying to get it in as quickly as possible and remain calm for her. >> that's important for an operator to remain calm for the person on the other end? >> yes, if i'm calm, she's calm. if i'm hysterical, she's hysterical. >> you don't have eyes on the scene, so you're hearing everything through antoinette and sending messages to police, but you're not exactly sure of where the police location or what they are doing or interpreting the message. >> in this situation, it felt like i was there, like i could