when this happened is the curvature over the top of the fence in making the angle more difficult. but the training portion was really, i thought, damning and speaks to a small insulated group of managers at the top that have run the agency into the ground, in my opinion, for a long time. dedicated women very frustrated with this group of people and they're triaging and training, keeping a low priority of the needs scale. >> you used a word there, insular. is the agency too insular? this report said there's a need for outside leadership. why do you think that's so important? >> it's a great word for this report because it's insular in that the doesn't seek advice outside of the agency, they don't want to give up the operational model but oddly enough, inside the agency as well. here's what i mean by that. the agency is almost by fur kif