it does happen. >> is it not the nature of the job, when you're asked to every day go in and look at people at their most desperate and ugly, that you become desensitized and maybe even turn into a monster? >> just think about it. every day they're looking at the worst of society, and maybe they have a partner that gets killed or shot. it's all very overwhelming. many turn to alcohol and drugs to medicate. and i'm not trying to be an apologist for the police, because they do need to be held accountable. but we need to help them, we really do, because they are out there and they're the ones who are going to show up at your home. >> mexican-american, living in east l.a., you're the victim of a crime. you calling the police, expecting a sympathetic response? i mean, generally speaking, what do you think? >> i think most police officers show up being ready to help out. they certainly have to do their job. >> but what do you think the victim thinks when they place a phone call? do you think they have high hopes that, "i believe my call is going to be handled with the