the things that have to happen and you have to do it all while you are in a terrible-- in a terrible state of shock. >> when you look at the the way the air asia and indonesian officials have been dealing with the families they have been seemingly transparent. there was a terrible mistake when the body was broadcast life on air, but that was not the officials fault. do you feel they have learned from the terrible way that the malaysian airlines and government treated you and others that had loved ones on board mh 370? >> i hope that learning has happened. and now the next step is action has to be taken. because you know this first step of responding more efficiently is great, the reality is that the families from 370 are still undergoing tremendous pressure. we still don't know anything.